Terms of Service

Service Agreement and Acceptance

These Terms of Service govern your use of KauriGuard Align's AI-powered compliance and cyber resilience platform. By accessing or using our services, you agree to be bound by these terms and our Privacy Policy.

Our services are provided to organizations seeking advanced compliance mapping, risk assessment, and remediation planning capabilities. Acceptance of these terms creates a binding agreement between you and KauriGuard Align Limited.

Platform Services and Capabilities

KauriGuard Align provides AI-driven compliance mapping services that analyze your policies, system configurations, and security incidents against regulatory frameworks including ISO 27001, NIST CSF, PCI DSS, and the New Zealand Privacy Act.

Our platform delivers auditable remediation plans, integrates with SIEM and cloud systems, provides regulator-ready evidence trails, and offers NFA-tagged guidance to support your risk management decisions.

User Responsibilities and Obligations

You are responsible for providing accurate information, maintaining the security of your account credentials, and ensuring authorized use of our platform within your organization.

You must comply with all applicable laws and regulations when using our services, and you agree not to use our platform for any unlawful, harmful, or unauthorized purposes.

Data Ownership and Licensing

You retain ownership of all data you provide to our platform. By using our services, you grant us a limited license to process your data for the purpose of delivering compliance and risk management services.

We retain ownership of our proprietary AI algorithms, platform technology, and any insights or methodologies developed through our services, subject to your data ownership rights.

Service Availability and Performance

We strive to maintain high service availability and performance standards. However, we do not guarantee uninterrupted access to our platform and may perform maintenance, updates, or modifications that temporarily affect service availability.

We provide service level commitments appropriate to your subscription tier and will communicate planned maintenance activities in advance when possible.

Subscription Plans and Billing

Our services are offered through tiered SaaS subscriptions with per-asset and per-module pricing options. Subscription fees are billed according to your selected plan and payment terms.

Enterprise customers may access additional APIs and custom integration options. All fees are non-refundable except as specifically provided in your service agreement or required by law.

Intellectual Property Protection

Our platform, including all software, algorithms, documentation, and related materials, is protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer our proprietary technology.

We respect the intellectual property rights of others and expect our users to do the same. Any suspected infringement should be reported to our legal team immediately.

Professional Guidance and Limitations

Our AI-generated recommendations are tagged as NFA (Not Financial Advice) and are designed to support your decision-making process. They do not constitute legal, financial, or professional advice.

You should consult with qualified professionals for specific legal, compliance, or risk management decisions. Our services supplement but do not replace professional expertise.

Security and Incident Response

We implement comprehensive security measures to protect your data and our platform. You agree to promptly report any suspected security incidents or unauthorized access to your account.

We maintain incident response procedures and will cooperate with you in addressing security concerns that may affect your data or compliance posture.

Third-Party Integrations

Our platform integrates with various third-party systems and services. These integrations are subject to the terms and conditions of the respective third-party providers.

We are not responsible for the availability, performance, or security of third-party services, though we carefully evaluate integration partners and maintain appropriate safeguards.

Limitation of Liability

To the maximum extent permitted by law, KauriGuard Align's liability for any claims arising from or related to our services is limited to the fees paid by you in the twelve months preceding the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Indemnification

You agree to indemnify and hold harmless KauriGuard Align from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of third-party rights.

This indemnification includes reasonable attorney fees and costs incurred in defending against such claims, subject to our providing prompt notice and reasonable cooperation.

Service Termination

Either party may terminate this agreement with appropriate notice as specified in your service agreement. We may suspend or terminate services immediately for material breaches, non-payment, or violations of these terms.

Upon termination, we will provide reasonable assistance in data export and transition, subject to your compliance with payment obligations and return of any confidential information.

Dispute Resolution

Any disputes arising from these terms or our services will be resolved through good faith negotiation. If negotiation fails, disputes will be subject to binding arbitration under New Zealand law.

The arbitration will be conducted in Auckland, New Zealand, and the decision will be final and binding on both parties, subject to limited appeal rights under applicable law.

Governing Law and Jurisdiction

These terms are governed by New Zealand law, without regard to conflict of law principles. Any legal proceedings not subject to arbitration will be conducted in the courts of New Zealand.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Updates and Modifications

We may update these terms periodically to reflect changes in our services, legal requirements, or business practices. We will provide notice of material changes through our platform or other appropriate means.

Continued use of our services after term updates constitutes acceptance of the revised terms. We encourage you to review these terms regularly to stay informed of any changes.

Contact Information

For questions about these terms or our services, please contact us:

Email: legal@kauriguard.com
Phone: +64 27 394 0628
Address: 23 Becroft Drive, Forrest Hill, Auckland 0620, New Zealand

We are committed to addressing your concerns and maintaining transparent communication about our terms and services.